Terms & Conditions

Last Updated: May 31, 2026

SWIFT DROP Logistics Private Limited ("SWIFT DROP") operates a technology-based platform offering goods transportation and related movement services.

By choosing to book any service through SWIFT DROP, you ("Customer/Sender/Consignor") agree to the following Terms & Conditions. If you do not agree, you must stop using the SWIFT DROP app and uninstall it.

Every booking made on the SWIFT DROP platform will be considered as an acknowledgment and acceptance of these conditions.

1. Scope of Services

These Terms apply to the services currently offered by SWIFT DROP, which include:

  • Road-based transport of goods (two-wheeler, three-wheeler, four-wheeler, or trucks)
  • Packers & Movers services

Additional service-specific terms may apply depending on what you book.

2. Customer Responsibilities

  • You confirm that the goods handed over for movement belong to you or are under your lawful possession and control.
  • You agree to compensate SWIFT DROP for any claim, penalty, or loss arising from misrepresentation of ownership or authority.
  • You are responsible for checking these Terms periodically as SWIFT DROP may revise them. Continued use of the service means you accept the updated terms.

3. Taxes & Compliance

All charges levied by SWIFT DROP are subject to applicable taxes, government fees, or statutory duties. You must ensure compliance with tax requirements including GST reporting, if applicable.

4. Grievance Handling

Grievance/Nodal Officer: MAYUR

Email: Swiftdrop92@gmail.com

Phone: 9423780240

Timings: Monday–Friday (9 AM – 5 PM)

5. Governing Law & Disputes

  • These Terms are governed by the laws of India.
  • Any dispute unresolved for 30 days shall be referred to mediation before the appropriate mediation authority in the jurisdiction of Aurangabad, unless legally required otherwise.

6. Claims & Refunds

Claims related to damage or loss must be raised within 24 hours of delivery by writing to the designated SWIFT DROP support email.

  • Supporting photos and details of the damage must be provided.
  • If the claimant's identity cannot be verified, the claim may be rejected.

Liability Limits:

  • Two-wheeler deliveries: Up to freight paid OR ₹1,500 (whichever is lower)
  • Truck deliveries: Up to freight paid OR ₹5,000 (whichever is lower)
  • Packers & Movers:
    • Single-layer packing: Max ₹1,500
    • Multi-layer packing: Max ₹5,000

SWIFT DROP strongly recommends obtaining additional insurance for higher-valued goods.

Refunds, when approved, will be processed within 7–10 working days.

Online Order Cancellation & Refunds

1. Who can cancel

You may cancel an order yourself in the SwiftDrop app only before pickup has started. Cancellation is available while your order status is: waiting for a rider, rider accepted, rider on the way to pickup, or rider arrived at pickup.

2. When you cannot cancel in the app

Once your order status shows that goods have been picked up or are in transit, cancellation is not available in the app. For help after pickup, contact support at Swiftdrop92@gmail.com or 9423780240.

3. Online payments (UPI / Card / other prepaid methods)

  • If you cancel before pickup: A full refund of the amount you paid online is initiated automatically through our payment partner (Razorpay).
  • Refund timeline: Amount is usually credited to your original payment method within 7–10 working days, depending on your bank or UPI provider.
  • Partial refunds: Standard user cancellation before pickup receives a full refund of the order amount paid online, not a partial refund.
  • Refund status: You can check refund status on the order tracking screen in the app (e.g. refund pending, processed, or failed).

4. Cash on delivery (COD)

Cash orders do not involve an online charge at booking. No online refund applies when you cancel a cash order.

5. Automatic cancellation (no rider assigned)

If no delivery partner accepts your order within 5 minutes, the order may be cancelled automatically by the system. For online prepaid orders, a full refund is initiated automatically in the same way as a user cancellation.

6. Failed refunds

If an automatic refund cannot be completed (for example, due to a technical issue), the order may show “refund failed.” You may use the “Retry Refund” option in the app where available, or contact support with your order ID.

7. Cancellation reasons

When cancelling, you may be asked to select a reason (e.g. changed my mind, wrong address, taking too long). This helps us improve service and does not change your refund eligibility when cancellation is allowed before pickup.

8. Contact

For cancellation or refund queries: Swiftdrop92@gmail.com | 9423780240

7. Service Timelines

Arrival times shown in the app are only indicative. Delays may occur due to traffic, weather, mechanical issues, or factors outside SWIFT DROP's control. No compensation shall be payable for such delays.

8. Goods Declaration & Packaging

The Customer must accurately mention:

  • Contents
  • Quantity
  • Weight & dimensions
  • Nature of material

Incorrect declaration may result in refusal, penalties, or claims denial.

You must pack the goods safely using:

  • Durable covering
  • Cushioning for fragile items
  • Proper boxes with void filling
  • Strong adhesive tape

Damage caused due to poor packing will not be covered by SWIFT DROP.

9. Prohibited / Restricted Items

Customers must not send the following items:

  • Hazardous, explosive, or flammable goods
  • Alcohol, tobacco, narcotics, or illegal substances
  • Cash, currency, coins, high-value jewellery
  • Precious stones, gems, or high-value documents
  • Weapons, ammunition, or dangerous articles
  • Live animals, perishable food, body parts
  • Radioactive, chemical, or regulated materials

SWIFT DROP may report illegal consignments to law enforcement.

10. Delivery Conditions

  • Deliveries cannot be made to PO boxes.
  • If the recipient is unavailable, SWIFT DROP may return the consignment to the origin or handle it as feasible.
  • Return-to-origin (RTO) attempts or storage beyond permissible timelines may incur additional charges.
  • Consignments unclaimed for 7 days may be disposed of or sold to recover dues.

11. Weight, Size, and Loading

Goods exceeding declared size/weight may be refused at pickup.

Load-assist services (where available) include only manpower support, NOT:

  • Technical dismantling
  • Rope pulling
  • Packaging
  • Handling items above 50 kg (two-person limit)

12. E-Way Bill Responsibility

If an e-way bill is required under GST laws:

  • The Customer must generate and provide it before trip start.
  • Updates required due to vehicle change or breakdown must be done by the Customer.
  • SWIFT DROP is not liable for penalties arising from incorrect or missing e-way bills.

13. Cancellation

You may cancel eligible orders directly in the SwiftDrop app before pickup begins. Online prepaid orders receive a full automatic refund when cancelled before pickup. For full cancellation and refund rules, including COD orders, automatic cancellations, and failed refunds, see Section 6 — Online Order Cancellation & Refunds.

14. Payment & COD Terms

For Cash-on-Delivery bookings:

  • The full amount displayed in the app must be paid to the delivery partner.
  • Any extra amount given (tips etc.) is voluntary and not required.
  • Non-payment may lead to legal recovery and account suspension.

15. Liability Limitations

SWIFT DROP shall not be responsible for:

  • Indirect or consequential loss
  • Loss of profit, income, or opportunity
  • Delays due to force majeure
  • Damages arising from Customer's inaccurate declarations
  • Third-party claims due to mis-declared goods

Directors, shareholders, and employees of SWIFT DROP shall not be personally liable for claims.

16. Blocking of Access

SWIFT DROP may restrict or suspend Customer access if misuse, fraud, policy violation, or safety concerns are detected.

17. Part Truck Load (PTL) Conditions

For PTL services:

  • Maximum allowed weight: 1000 kg
  • Revised quotations (if any) must be accepted before trip initiation
  • Pickup will be attempted as per the reserved time slot
  • Packaging responsibility lies solely with the Customer

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: support@swiftdrop.in

Phone: +91 9423780240

Address: Town Center, Chhatrapati Sambhaji Nagar