Terms & Conditions

1. Scope of Services

These Terms apply to the services currently offered by SWIFT DROP, which include:

• Road-based transport of goods (two-wheeler, three-wheeler, four-wheeler, or trucks)
• Packers & Movers services
• Food delivery assistance (pickup from a restaurant or hotel and delivery to your location)

Additional service-specific terms may apply depending on what you book.

1A. Food Delivery Services

SWIFT DROP is a delivery and logistics service only. When you use the Food Delivery option in the app:

• Restaurants and hotels listed in the app are shown for your convenience. Menu items and prices displayed are informational and may change; confirm your order and the final amount with the restaurant when you call or place your order.
• Food is ordered and paid for directly by you to the restaurant or hotel. SWIFT DROP does not sell food, set food prices, or collect payment on behalf of the restaurant for the food itself.
• SWIFT DROP charges restaurants and hotels zero commission. We charge you only for the delivery fee shown in the app before you confirm the booking.
• The restaurant or hotel is the seller of the food. SWIFT DROP is not responsible for food quality, taste, hygiene, preparation time, incorrect orders, or any dispute between you and the restaurant regarding the food or its payment.
• You are responsible for placing your order with the restaurant and ensuring it is ready for pickup when the delivery partner arrives.
• By proceeding with a food delivery booking, you confirm that you have placed (or will place) your order with the restaurant and will pay the restaurant directly for the food.

2. Customer Responsibilities

• You confirm that the goods handed over for movement belong to you or are under your lawful possession and control.
• You agree to compensate SWIFT DROP for any claim, penalty, or loss arising from misrepresentation of ownership or authority.
• You are responsible for checking these Terms periodically as SWIFT DROP may revise them. Continued use of the service means you accept the updated terms.

3. Taxes & Compliance

All charges levied by SWIFT DROP are subject to applicable taxes, government fees, or statutory duties. You must ensure compliance with tax requirements including GST reporting, if applicable.

SWIFT DROP holds FSSAI License No. 21526044003145 for food transportation services. Restaurants listed in the app are independent food business operators and are solely responsible for their own FSSAI compliance for food preparation and sale.

4. Grievance Handling

5. Governing Law & Disputes

• These Terms are governed by the laws of India.
• Any dispute unresolved for 30 days shall be referred to mediation before the appropriate mediation authority in the jurisdiction of Aurangabad, unless legally required otherwise.

6. Claims & Refunds

Claims related to damage or loss must be raised within 24 hours of delivery by writing to the designated SWIFT DROP support email.

• Supporting photos and details of the damage must be provided.
• If the claimant's identity cannot be verified, the claim may be rejected.

Refunds, when approved, will be processed within 7–10 working days.

7. Service Timelines

Arrival times shown in the app are only indicative. Delays may occur due to traffic, weather, mechanical issues, or factors outside SWIFT DROP's control. No compensation shall be payable for such delays.

8. Goods Declaration & Packaging

The Customer must accurately mention:

• Contents
• Quantity
• Weight & dimensions
• Nature of material

Incorrect declaration may result in refusal, penalties, or claims denial.

You must pack the goods safely using:

• Durable covering
• Cushioning for fragile items
• Proper boxes with void filling
• Strong adhesive tape

Damage caused due to poor packing will not be covered by SWIFT DROP.

9. Prohibited / Restricted Items

Customers must not send the following items:

10. Delivery Conditions

• Deliveries cannot be made to PO boxes.
• If the recipient is unavailable, SWIFT DROP may return the consignment to the origin or handle it as feasible.
• Return-to-origin (RTO) attempts or storage beyond permissible timelines may incur additional charges.
• Consignments unclaimed for 7 days may be disposed of or sold to recover dues.

11. Weight, Size, and Loading

Goods exceeding declared size/weight may be refused at pickup.

Load-assist services (where available) include only manpower support, NOT:

• Technical dismantling
• Rope pulling
• Packaging
• Handling items above 50 kg (two-person limit)

12. E-Way Bill Responsibility

If an e-way bill is required under GST laws:

• The Customer must generate and provide it before trip start.
• Updates required due to vehicle change or breakdown must be done by the Customer.
• SWIFT DROP is not liable for penalties arising from incorrect or missing e-way bills.

13. Cancellation

You may cancel eligible orders directly in the SwiftDrop app before pickup begins. Online prepaid orders receive a full automatic refund when cancelled before pickup. For full cancellation and refund rules, including COD orders, automatic cancellations, and failed refunds, see Section 6 — Online Order Cancellation & Refunds.

14. Payment & COD Terms

For Cash-on-Delivery bookings:

• The full amount displayed in the app must be paid to the delivery partner.
• Any extra amount given (tips etc.) is voluntary and not required.
• Non-payment may lead to legal recovery and account suspension.

15. Liability Limitations

SWIFT DROP shall not be responsible for:

• Indirect or consequential loss
• Loss of profit, income, or opportunity
• Delays due to force majeure
• Damages arising from Customer's inaccurate declarations
• Third-party claims due to mis-declared goods

Directors, shareholders, and employees of SWIFT DROP shall not be personally liable for claims.

16. Blocking of Access

SWIFT DROP may restrict or suspend Customer access if misuse, fraud, policy violation, or safety concerns are detected.

17. Part Truck Load (PTL) Conditions

For PTL services:

• Maximum allowed weight: 1000 kg
• Revised quotations (if any) must be accepted before trip initiation
• Pickup will be attempted as per the reserved time slot
• Packaging responsibility lies solely with the Customer